Shipping Policy

SHIPPING POLICY

Last updated: September 2026

We know.

Once you've ordered it, you want it yesterday.

Here's everything you need to know about getting your UNSOCIAL ERA order from us to you.

ORDER PROCESSING

We aim to process and dispatch in-stock orders within 1–3 business days.

During launches, sales, public holidays and particularly chaotic periods of internet shopping, processing may take a little longer.

Once your order has been dispatched, you'll receive a shipping confirmation with tracking details where tracking is available.

Please note that processing time and shipping time are separate.

AUSTRALIAN SHIPPING

We ship Australia-wide.

Available shipping methods and the applicable shipping cost will be displayed at checkout before you complete your order.

Estimated delivery times begin after your order has been dispatched and may vary depending on your location and the delivery provider.

Regional and remote locations may take a little longer.

Worth the wait. Probably.

Okay, definitely.

EXPRESS SHIPPING

Where Express Shipping is available, selecting Express Shipping speeds up the delivery service after dispatch.

It does not necessarily move your order to the front of our processing queue.

We're socially selective, not queue jumpers.

FREE SHIPPING

Spend $150 AUD or more in a single order and we'll cover standard shipping within Australia.

No code required. Free standard shipping will be automatically applied at checkout once your eligible order reaches $150.

The $150 minimum is calculated after discounts and before shipping charges.

Express shipping upgrades may still be available at an additional cost.

Because if you've committed $150 to avoiding people in comfortable clothing, the least we can do is get it to you for free.

TRACKING YOUR ORDER

Where tracking is available, you'll receive tracking information once your order has been dispatched.

Please allow some time for tracking information to update after receiving your dispatch notification.

Once your parcel is with the carrier, tracking updates are controlled by them.

If your tracking hasn't updated for an unusual amount of time, contact us and we'll help where we reasonably can.

DELIVERY ADDRESSES

Please check your delivery address carefully before completing your order.

You are responsible for providing a complete and accurate delivery address.

If you realise you've entered the wrong address, contact us as soon as possible.

If your order hasn't been dispatched, we'll do our best to update it.

Once it has left us, changes may not be possible.

Additional postage or redelivery charges resulting from an incorrect or incomplete address may be payable by the customer where permitted by law.

AUTHORITY TO LEAVE

Depending on the delivery provider and service selected, your parcel may be left in a safe location at the delivery address.

Any authority-to-leave instructions are subject to the carrier's own terms and delivery procedures.

If you have concerns about parcels being left unattended, we recommend selecting an appropriate secure delivery address where possible.

DELAYED PARCELS

Occasionally parcels take the scenic route.

Weather, public holidays, peak periods, carrier delays and other events outside our control can affect delivery times.

Delivery estimates are not guaranteed unless expressly stated otherwise.

If your parcel appears significantly delayed, contact us and we'll help investigate with the carrier.

LOST PARCELS

If tracking indicates that your parcel may be lost in transit, please contact us.

We may need to lodge an investigation with the delivery provider before determining the appropriate next step.

If a parcel is confirmed lost, we'll work with you to provide an appropriate remedy.

PARCELS MARKED AS DELIVERED

If tracking shows your parcel as delivered but you can't find it, we recommend first:

  • Checking around the delivery location and any safe-drop areas

  • Checking with other members of your household

  • Checking with neighbours where appropriate

  • Checking for a collection card or carrier notification

Still nothing?

Contact us and we'll help you work through the next steps with the carrier.

RETURNED TO SENDER

If a parcel is returned to us because of an incorrect address, failure to collect, rejected delivery or another issue outside our control, we will contact you once it arrives back with us.

Where permitted by law, additional postage may be required to resend the order.

PRE-ORDERS

Products marked as PRE-ORDER will have an estimated dispatch timeframe listed on the product page.

If your order contains both pre-order and in-stock products, your entire order may be held until the pre-order product is available unless otherwise stated.

If you need the in-stock pieces immediately because patience isn't currently part of your era, we recommend placing separate orders.

INTERNATIONAL SHIPPING

We ship to selected international destinations.

Available destinations, shipping services and costs will be calculated at checkout.

International customers are responsible for any customs duties, import taxes or other charges imposed by their destination country unless otherwise stated.

International delivery times may vary due to customs processing and local delivery services.

QUESTIONS?

If you have a question about shipping or your order, contact:

UNSOCIAL ERA
Victoria, Australia
Email: orders@unsocialera.com

Include your order number where possible so we can find your details quickly.

Small statements. Unexpected places.
For the socially selective.

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