FAQs

First of all, excellent financial decision. Probably. You'll receive an order confirmation by email, then we'll get busy packing your new favourite things. Once your order leaves us, we'll send you tracking details so you can obsessively refresh them like a normal person.

Changed your mind already? Relatable. Email us at unavailable@unsocialera.com as quickly as possible. If we haven't started processing your order, we'll do our best to help. Once it's packed or shipped, things get a little more complicated.

Check your junk/spam folder first. Apparently emails enjoy hiding too. Still nothing? Get in touch and we'll track it down.

Ah yes, the waiting part. Our favourite.

Presale items aren't sitting on a shelf waiting to be shipped — you've secured yours before the stock arrives.

The estimated dispatch date will be shown on the product page when you order. We'll get your order packed and moving as soon as the stock lands with us.

If your order contains both in-stock and presale items, we'll generally ship everything together once your presale item arrives [unless you plan to offer split shipping — adjust this].

Estimated dates can occasionally change due to production, freight or other things outside our control. If there's a significant delay, we'll keep you updated.

Good things take time. Annoying, we know. 😏

We'll pack your order as quickly as possible and send it on its way. Your shipping timeframe will depend on where you live and the shipping method selected at checkout.

Australia Post. Because we're not coming over for coffee any time soon. Once it's been shipped, you'll receive tracking information by email.

Apparently socially selective women exist everywhere. See our Shipping Page for more info

We knew this one was coming. Check the tracking link in your shipping confirmation first. If your parcel seems genuinely lost rather than just taking the scenic route, email unavailable@unsocialera.com and we'll help investigate.

Check the size guide on the product page before ordering. Different styles may fit differently, particularly our oversized pieces. If you're between sizes or can't decide, check the individual product description for our fit recommendations.

Some are — because fitted T-shirts require a level of commitment some days. Each product page will tell you whether the garment is oversized, relaxed, boxy or standard fit.

Sometimes things just don't work out. We respect boundaries. You can return eligible items within 7 days of receiving your order, provided they're unworn, unwashed, unused and still have their original tags attached.

[Insert your actual exchange process.] We recommend getting onto it quickly because sizes can sell out and restocks are not guaranteed.

For hygiene and other obvious reasons, certain items may be excluded from change-of-mind returns. [List your actual exclusions — sale/final sale, underwear, earrings, personalised items etc.] Nothing spicy here. Just actual rules.

That's different — and we'll take it seriously. Email us with your order number and photos of the issue and we'll sort it out in accordance with your rights under Australian Consumer Law. No smart-arse comments on this one. We actually want to fix it.

Maybe. Restocks are not guaranteed, particularly for limited drops. If you love something, waiting six weeks while you think about it may prove emotionally damaging.

Treat it better than you treat your sleep schedule. Follow the care instructions on the garment label. Generally, wash with similar colours, avoid unnecessary heat and don't do anything chaotic unless the label says you can.

It should — provided you don't wage war against it in the washing machine. Follow the garment care instructions to keep your print looking its best.

Occasionally. Join the Unsocial Club and we'll send you new-drop announcements, occasional offers and emails we actually wouldn't mind receiving.

Usually not, unless a promotion specifically says otherwise. Nice try though.

Check the expiry date. If it's still active, send us an email and we'll look into it for you.

Fine. 😂

Email: unavailable@unsocialera.com

We'll get back to you as soon as we can during our normal business hours.

Emotionally unavailable. Operationally excellent.™