Returns & Exchanges

RETURNS + EXCHANGES

Last updated: September 2026

Wrong size?

Changed your mind?

Ordered during an emotionally vulnerable late-night scrolling session?

It happens.

Here's how returns and exchanges work at UNSOCIAL ERA.

CHANGE-OF-MIND RETURNS

We want you to actually love wearing your UNSOCIAL ERA pieces.

If you've changed your mind or ordered the wrong size, you may request a return within 30 days of receiving your order, provided the item meets the return conditions below.

Approved change-of-mind returns may be eligible for an exchange or store credit.

Unless required by Australian Consumer Law, we do not generally provide cash refunds for change-of-mind purchases.

RETURN CONDITIONS

To be eligible for a change-of-mind return, the item must be:

  • Unworn

  • Unwashed

  • Unused

  • In original condition

  • Free from marks, makeup, fake tan, perfume, deodorant, pet hair or other signs of wear

  • Returned with original tags attached

  • Returned within the applicable return period

Please take reasonable care when trying garments on.

We reserve the right to decline a change-of-mind return if the item does not meet these conditions.

Basically, if it looks or smells like it already survived Saturday night, we can't put it back on the shelf.

EXCHANGES

Need another size?

No problem — subject to availability.

Once your return has been received and approved, we can arrange an exchange for another available size or eligible product in accordance with our returns process.

Because our products can sell out, we cannot guarantee your preferred replacement will still be available when your return reaches us.

If the requested replacement is unavailable, we may offer store credit or another available option.

RETURN SHIPPING

For change-of-mind returns and size exchanges, customers are responsible for return postage costs unless otherwise stated.

Original shipping charges are generally non-refundable for change-of-mind returns.

We recommend using a tracked postal service when returning your item.

UNSOCIAL ERA cannot accept responsibility for change-of-mind return parcels that do not reach us.

If we made the mistake or the product is faulty, that's different — see below.

FAULTY, DAMAGED OR INCORRECT ITEMS

If we've sent you the wrong item, or your product arrives faulty or damaged, please contact us as soon as reasonably possible.

Please include:

  • Your order number

  • A description of the issue

  • Clear photographs where appropriate

We'll assess the issue and arrange an appropriate solution.

Depending on the circumstances and your rights under Australian Consumer Law, this may include a replacement, repair, refund or other remedy.

If it's our mistake, we're not going to make you pay postage to fix it.

AUSTRALIAN CONSUMER LAW

Our products come with consumer guarantees that cannot be excluded under the Australian Consumer Law.

You may be entitled to a remedy if a product:

  • Is faulty

  • Is unsafe

  • Is not of acceptable quality

  • Does not match its description

  • Is not fit for a disclosed purpose

For a major failure, you may be entitled to choose a refund or replacement.

For other failures, we may be entitled to provide another remedy in accordance with Australian Consumer Law.

Our change-of-mind conditions do not limit your statutory consumer rights.

SALE ITEMS

Unless otherwise stated, sale items may be returned for store credit or exchange where they otherwise meet our change-of-mind return conditions.

Items specifically marked FINAL SALE cannot be returned for change of mind.

Your rights under Australian Consumer Law still apply to faulty or non-compliant products, including Final Sale products.

Final Sale means final sale.

Not “final unless I ask really nicely.”

We know your tricks.

PERSONALISED OR CUSTOM PRODUCTS

Products that have been personalised, customised or made specifically for you cannot generally be returned for change of mind.

This includes products featuring custom names, wording or other requested modifications.

This does not affect your rights if the product is faulty, incorrectly produced or otherwise fails to meet a consumer guarantee under Australian Consumer Law.

GIFT CARDS

Gift cards cannot be returned or exchanged for cash except where required by law.

GIFTS

Received UNSOCIAL ERA as a gift but need another size?

Contact us with the original order details where available.

Eligible gift returns may be exchanged or issued as store credit.

We won't tell the person who bought it for you that they got your size wrong.

Your secret is safe.

HOW TO START A RETURN

Before sending anything back, please contact us at:

orders@unsocialera.com

Include:

  • Your name

  • Order number

  • Item you wish to return

  • Reason for the return

  • Preferred size for an exchange, if applicable

We'll provide the applicable return instructions.

Please do not send returns without contacting us first.

Random parcels arriving with no name, no context and a hoodie inside feel slightly threatening.

STORE CREDIT

Where store credit is issued, it will generally be provided electronically and can be used toward a future UNSOCIAL ERA purchase.

Store credit is not redeemable for cash except where required by law.

REFUNDS

Where a refund is approved or required by law, it will generally be issued to the original payment method.

Processing times may vary depending on your bank or payment provider.

Any refund required under Australian Consumer Law will be handled in accordance with your statutory rights.

QUESTIONS?

Not sure whether your item qualifies?

Ask us before sending it back.

UNSOCIAL ERA
Victoria, Australia
Email: orders@unsocialera.com

We'll help you figure it out.

Minimal social interaction required.

Small statements. Unexpected places.
For the socially selective.

© UNSOCIAL ERA. All rights reserved.