Privacy Policy

PRIVACY POLICY

Last updated: September 2026

At UNSOCIAL ERA, we respect your privacy almost as much as we respect cancelled plans.

This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, place an order, contact us, sign up for marketing or otherwise interact with UNSOCIAL ERA.

By using our website, you acknowledge the practices described in this Privacy Policy.

1. WHO WE ARE

UNSOCIAL ERA is an Australian apparel and lifestyle brand.

For the purposes of this Privacy Policy, “UNSOCIAL ERA”, “we”, “us” and “our” refer to the business operating the UNSOCIAL ERA website and online store.

2. INFORMATION WE MAY COLLECT

Depending on how you interact with us, we may collect information including:

  • Your name
  • Email address
  • Phone number
  • Billing and shipping address
  • Order and purchase information
  • Payment and transaction information
  • Communications you send to us
  • Marketing preferences
  • Website usage and browsing information
  • Device, browser and IP information
  • Information collected through cookies and similar technologies

We only collect information that is reasonably necessary to operate our business, process your orders and provide you with a better experience.

We don't need your life story. Just enough information to get your order where it needs to go.

3. PAYMENT INFORMATION

Payments made through our website are processed using third-party payment providers.

Depending on the payment method you choose, your payment information may be collected and processed directly by that provider.

UNSOCIAL ERA does not generally store your complete credit or debit card details.

Your use of a third-party payment provider may also be subject to that provider's own privacy policy and terms.

4. HOW WE USE YOUR INFORMATION

We may use your personal information to:

  • Process and fulfil your orders
  • Take and confirm payments
  • Arrange shipping and delivery
  • Send order confirmations and shipping updates
  • Provide customer service
  • Process returns, exchanges and refunds
  • Respond to questions or enquiries
  • Manage your customer account
  • Detect or prevent fraudulent or unauthorised transactions
  • Improve our website, products and customer experience
  • Analyse website traffic and performance
  • Send marketing communications where you have consented or where otherwise permitted by law
  • Meet our legal, accounting and regulatory obligations

Basically: to run the store, send you the stuff you ordered and occasionally tell you about stuff we think you'll actually want to know about.

5. MARKETING COMMUNICATIONS

If you subscribe to our mailing list or otherwise agree to receive marketing communications, we may send you information about new drops, restocks, promotions, offers and other UNSOCIAL ERA news.

You can unsubscribe at any time by using the unsubscribe link included in our marketing emails or by contacting us.

Unsubscribing from marketing will not stop essential communications relating to an order you've placed with us.

Because “your hoodie has shipped” is probably an email you actually want.

6. COOKIES & WEBSITE TECHNOLOGY

Our website may use cookies, pixels and similar technologies to help the website function properly and understand how visitors use our site.

These technologies may be used to:

  • Remember your preferences
  • Maintain your shopping cart
  • Understand website traffic
  • Measure advertising performance
  • Improve website functionality
  • Personalise content or advertising
  • Help detect fraud or security issues

Some cookies are necessary for the website to operate, while others may relate to analytics, personalisation or advertising.

You may be able to manage cookies through your browser settings or through any cookie controls made available on our website.

7. ANALYTICS & ADVERTISING

We may use third-party services to understand website activity, measure marketing performance and advertise UNSOCIAL ERA products.

These providers may collect information about your device, browsing activity and interactions with our website through cookies, pixels or similar technologies.

Depending on the services we use, this may include platforms providing ecommerce, analytics, social media, advertising, email marketing, payment or website functionality.

These third parties process information according to their own privacy policies and applicable privacy laws.

8. WHEN WE SHARE INFORMATION

We do not sell your personal information.

We may share information with trusted third parties where reasonably necessary to operate our business, including:

  • Website and ecommerce providers
  • Payment processors
  • Shipping and courier companies
  • Warehousing or fulfilment providers
  • Email and marketing platforms
  • Analytics providers
  • Advertising platforms
  • IT and website service providers
  • Accountants, professional advisers or insurers
  • Government authorities where required by law

We only provide these parties with information reasonably necessary for them to perform their services.

9. INTERNATIONAL DATA PROCESSING

Some of the third-party services we use may store or process information outside Australia.

This means your information may be handled in countries with privacy laws that differ from Australian privacy laws.

Where appropriate, we take reasonable steps to work with reputable service providers and protect personal information handled on our behalf.

10. HOW WE PROTECT YOUR INFORMATION

We take reasonable administrative, technical and organisational measures to protect personal information against misuse, interference, loss, unauthorised access, modification or disclosure.

That said, no website, internet transmission or electronic storage system can be guaranteed to be completely secure.

Please also protect your own account information and passwords where applicable.

11. HOW LONG WE KEEP INFORMATION

We retain personal information for as long as reasonably necessary for the purpose it was collected, including to:

  • Fulfil orders
  • Maintain business and transaction records
  • Provide customer support
  • Resolve disputes
  • Prevent fraud
  • Meet tax, accounting and legal obligations

When information is no longer reasonably required, we may securely delete, destroy or de-identify it where appropriate.

12. ACCESSING OR CORRECTING YOUR INFORMATION

You may contact us if you would like to request access to personal information we hold about you or ask us to correct information that is inaccurate, incomplete or out of date.

We may need to verify your identity before processing certain requests.

In some circumstances, Australian law may allow us to refuse access. If this occurs, we will explain the reason where required.

13. PRIVACY COMPLAINTS

If you believe we have mishandled your personal information, please contact us first so we can investigate and try to resolve the issue.

Please include enough information for us to understand your concern.

We will aim to respond within a reasonable period.

If you are not satisfied with our response and your complaint falls within the jurisdiction of the Office of the Australian Information Commissioner (OAIC), you may also be entitled to contact the OAIC.

14. CHILDREN'S PRIVACY

Our website is not intended to knowingly collect personal information from children without appropriate consent where consent is required by law.

If you believe a child has provided us with personal information inappropriately, please contact us.

15. THIRD-PARTY WEBSITES

Our website or social media accounts may contain links to websites operated by other organisations.

Once you leave our website, we are not responsible for the privacy practices, security or content of those third-party websites.

We recommend reviewing their privacy policies before providing personal information.

16. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time to reflect changes to our business, website, service providers or legal obligations.

The latest version will be published on our website with the updated date shown at the top of this page.

17. CONTACT US

Questions about your privacy, your information or this Privacy Policy can be sent to:

UNSOCIAL ERA
Australia
Email: legal@unsocialera.com

Small statements. Unexpected places.
For the socially selective.

© UNSOCIAL ERA. All rights reserved.